Refund policy
Last updated: October 6, 2026
This policy explains when and how you can request a refund for a payment made on DiamondStats, and what happens to your plan when it is refunded.
1. Payments on dstats.app
This policy covers DiamondStats software subscription purchases made on the web through Paddle. Paddle manages payment collection and refund requests. Keep your receipt and order number to identify your purchase.
2. Time limits and conditions
You can ask Paddle to review a refund within 14 days of payment. A request does not guarantee approval; its policy and your legal rights apply. Read the full Paddle conditions.
3. How to request it
Request it through Paddle.net or contact [email protected] with the order number and purchase email. Do not send passwords or card details. Paddle communicates the result; bank processing times can vary.
4. What happens to your plan
After a full refund or receipt revocation is confirmed, its coverage is removed and team or workspace access is recalculated. Confirmed teams, games, and statistics are not deleted; features beyond remaining coverage may become read-only.
5. Cancelling renewal
To stop future renewals, use the management link in your Paddle receipt or Paddle.net. Cancelling renewal does not request a refund. Access continues for the paid period unless a reversal or another applicable suspension occurs.
6. Disputes and chargebacks
A dispute or chargeback may suspend the payment coverage while it is reviewed. Access follows the verified resolution. You can contact us to review a charge; this does not limit your right to dispute it with your payment provider.
7. Purchases inside the app
In-app purchases are charged by Apple (App Store) or Google (Google Play), depending on your platform. Refunds are requested from the store and follow its terms and applicable rights in your region.
8. Your rights
This policy does not limit the rights you have as a consumer under the law of your country.
9. Contact
Service provider: DStats, Dominican Republic. For questions about charges, cancellations, or refunds, contact [email protected].